FAQ

HOLIDAY SHIPPING INFO

PLEASE READ: WE ARE PAST OUR CHRISTMAS SHIPPING DEADLINE (it was 12/14) :( ALL FUTURE ORDERS WILL BE PROCESSED BUT CANNOT BE GUARANTEED BY CHRISTMAS.

Last Day to receive your order by Christmas
12/8: t-shirts, Framed and Canvas Prints, 24x36 Prints
12/14: 8x10, 12x12, 16x16, 12x18, 18x24 Prints (Print only)

**Note, we will do everything we can to get your items to you as soon as we can, including by Christmas. However, we cannot guarantee it do to the huge holiday backlog. Your best bet is to select RUSH Shipping to assure quick delivery.

 

I DON'T SEE MY FAVORITE TEAM/SCHOOL. CAN YOU MAKE A POSTER?

If you don't see your school just let us know by emailing feedback@sproutjam.com We'll let you know as soon as its available.

 

DO YOU OFFER ANY OTHER PRINT SIZES?

Currently we just offer our prints in the 18" x 24" size, but we plan to expand in the future. This will likely be a larger option of 24" x 36". Suggestions (always welcome!) can be sent to feedback@sproutjam.com

 

DO YOU OFFER FRAMING?

We sure do! We print and ship all of our products through are pals at The Printful. They do all of the custom framing in house. If you select the "framed" version of any of our products you can expect a black wood 0.75" wide frame without a mat. Each framed print has a lightweight, acrylite, shatter resistant and optically pure front protector (like a plexiglass).  Hanging hardware is included.

If you want to save a few bucks and don't mind a little elbow grease there are plenty of frames that should fit these prints out-of-the-box.  Amazon has plenty of options here...

18" x 24" Frames

 

ARE YOUR SIZES IN INCHES OR CENTIMETERS?

As we live in a'merca these are in inches.

DO YOU SHIP WORLDWIDE?

At this time we just ship to the US. We're looking into shipping to Canada (soon) and additional markets to follow.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

It will take about 6-10 business days to receive your print.  Each one of our prints is printed on demand by our friends over at The Printful in Los Angeles, CA.  As soon as you place the order they get a note, and their print ninjas dive into action.  They estimate 2-5 days to print and pack the poster, and 3-5 days to ship the poster from CA to your address. 

 

HOW DO YOU PACK & SHIP THE PRINTS?

Each poster is rolled and padded in a sturdy poster tube to protect from any wear-and-tear from our buddies at USPS.  

 

WHAT PRINTING METHOD IS USED FOR THE PRINTS?

All posters are printed on demand using an Epson Stylus Pro 7900 with Epson UltraChrome HDR ink-jet technology.  The paper printed is a heavyweight stock (10.3mil thick) Epson Enhanced Matte Paper.

 

HOW DOES YOUR RETURNS PROCESS WORK?

If the poster is incorrect or damaged we'll send you a new one free of charge.  Any questions regarding returns please send your name, order number, and the reason for the return to returns@sproutjam.com and we'll dig in and do our best to make things right.

 

DO YOU OFFER DISCOUNTS?

Sometimes we offer promotions and discounts, and the best way to find out about them is through our email newsletter. Just signup at the bottom of the page! Hint, all first time subscribers get a 20% Off code immediately after signing up. How cool is that?

 

CAN I GET A HIGH-RES DIGITAL FILE SO I CAN MAKE A PRINT MYSELF?

Nope. #sorrynotsorry

 

DO I HAVE TO SET UP AN ACCOUNT TO MAKE A PURCHASE FROM THIS SITE?

No, you can checkout as a guest. However, creating an account allows you to easily check order status and history.